CRM Application

CRM system is extensively used, as it facilitates you to administer customer and customer relationship. We recognize the value of each customer and provide tools and methodology to manage them. The Customer Relationship Management tool of Impact improves operational efficiency, augment productivity, and facilitate customer satisfaction and growth strategies. The Impact CRM is very supple and easy to control. CRM solution provides you the methodology to administer customer retention, campaign management, account management and suggest the stratagem to engender more revenue through customer satisfaction. CRM helps you to approach at a conclusive analysis by getting the completed data of clients.

We have an expertise in CRM domain ranging from business leads management to customer interfacing planning or sales force automation to end-to-end relationship management from marketing to service delivery. We put our years of experience in providing CRM solutions to a number of businesses.

CRM Solution is required for each organization. No matter what business you are in, be it the media industry, health industry, hospitality industry or the electronic industry etc. We have developed CRM solutions by creating links between the pieces of information and optimizing the internal processes. CRM solution permits collecting, storing and analyzing customer information. In addition to the standard functional CRM elements, the system includes planning and tracking features and is integrated with the Outlook/MS Office. CRM Solution gives an edge to your business by giving you the entire data.

CRM Application development sydney

Our Focal Points for CRM Solutions:

  • Custom CRM Solution
  • SugarCRM
  • vTiger CRM
  • Mobile CRM
  • Contact Management Solution
  • Cloud CRM

Custom CRM Solution:

Our custom CRM software solution is designed for small to big companies that enable organizations in acquiring and retaining customers and strengthens the customer loyalty. Our Solution manages sales, leads and channel management to meet sales targets. Customer oriented CRM drives growth, competitive agility and operational excellence. Our CRM solutions expertise offer user friendly systems with customizable interface that gives you real time access, order information, inventory tracking and inventory that condenses customer handling cost and improves customer response time. Our zealous team enables you to keep focus on core business strategies and meet the requirements.

Benefits of Custom CRM Solutions:

  • Lower operational costs
  • Deliver a better-quality customer service
  • Need to boost the profit potential from a strong customer relationship
  • To establish a low cost communication link between the company and its regular customers
  • Shrinks time to market new propositions
  • Manage channel conflicts
  • Amplify market share and revenue per customer
  • Perk up workforce productivity
  • Improvement in process flow
  • Improve customer retention rates

Sugar CRM:

Sugar CRM is used for all sizes of companies and benefits in terms of cost. It is better to enhance operational efficiencies, streamline CRM functions and generate more sales and custom sale and support. It is more supple, cost optimized, well-matched, user friendly and time saver. SugarCRM is a popular commercial service for open source software that proffers marketing and sales force automation along with customer support functionality. It is featured with customizable reporting capability, range of plug-ins and modules that can be integrated with SugarCRM to enhance the functionality. The solutions can be deployed at any platform. Be it Linux, Apache, MySQL and PHP.

SugarCRM editions:

We focus on two types of SugarCRM, both can be deployed in various factors like size of the organization, resources and infrastructure etc.

1. Sugar Professional:
It is a featured integration with Microsoft outlook, sales forecasting, document management, access control, multiple deployment option.

2. Sugar Enterprise:
It provides additional features over the basic CRM functionalities. It includes SQL reporting, offline client synchronization, Oracle 9i and 10g support and ideal for organizations.

SugarCRM features and functionalities:

  • Offer functionalities such as tracking, sales management, project management, issue tracking etc.
  • Trims down capital investment
  • Proffer document management functionality with multiple languages
  • Easy Customization and smooth integration
  • It includes RSS feeds to specify contents
  • Manage customer relationship in order to assure the best value
  • Requirement analysis
  • Provides Work flow and demo models
  • Includes security features to permit different access levels
  • Professional support system

vTiger CRM:

vTiger CRM is a free, full-featured, 100% Open Source CRM software ideal for small and medium businesses, with low-cost product support that is available to production users who need reliable support.

vtiger CRM is a widely used product with thousands of users in dozens of countries. It has a vibrant community of users driving the product forward, and contributing to its development. Over a million copies of vtigerCRM have been downloaded by our users.

vTiger functions:

  • Sales force automation
  • Marketing automation (lead generation, campaign support, knowledge bases)
  • Customer support & service functions, including a customer self-service portal
  • Analysis and reporting


  • Very easy to use
  • Free Microsoft Outlook plug-in
  • Rich user-experience with product customization
  • Hassle free product installation
  • Software is free of charge and there is no up-front investment
  • Excellent customer support backed by committed vtiger team

Key Modules:

  • Opportunity Management
  • Lead Management
  • Account Management
  • Contact Management
  • Activity Management
  • Product customization
  • Security Management

vTiger CRM provides many extensible and customization features to enable your CRM solutions to meet the needs of your business. In cases where you need new functionality to be added, the vtiger team provides customization services to meet the same.

Mobile CRM:

Inc Solutions give real time access to CRM solutions through providing Mobile CRM to get wireless connectivity with enhanced support for Personal Digital Assistant (PDA). With online internet access you can way in full range of functions to qualify leads, track customer issue and tasks.

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